Cricex Privacy Policy

1. Introduction

Cricex operates an online betting and gaming platform designed specifically for players in Pakistan. We offer sports betting on cricket, the Pakistan Super League (PSL), T20 internationals, football, esports, and more — alongside a Live Casino, Fish Games, and slots. To deliver these services reliably and securely, we need to collect and process certain personal information about you.

This Privacy Policy explains in plain terms what data we collect, why we collect it, how long we keep it, and what rights you have over it. We have written this policy to be as straightforward as possible, because we know that long, confusing legal documents are not helpful to anyone.

If you have any questions about how your data is handled, you can always reach our support team. Contact details are provided at the end of this document.

2. Data We Collect

We collect personal data through a number of channels including account registration, your ongoing use of the platform, and communications with our support team. The categories of data we may collect include the following:

2.1 Registration Data

When you create a Cricex account, we ask for information including your full name, phone number, date of birth, and a password of your choosing. This information is required to set up and verify your account, and to confirm that you meet the minimum age requirement of 18 years.

2.2 Identity Verification Data

As part of our anti-fraud and account security procedures, we may ask you to provide a copy of a government-issued identity document such as a CNIC. This data is collected only when required for verification purposes and is handled with a high level of care and security.

2.3 Transaction Data

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or any other supported payment method in PKR, we record the transaction amount, date, payment method reference, and status. We do not store full card numbers or mobile wallet PINs on our own servers — payment credentials are processed by our secure payment partners.

2.4 Betting & Gaming Activity

We record details of every bet you place and every game you participate in on the platform. This includes the event or game type, stake amount in PKR, odds or game outcome, and the result. This data is used to manage your account balance, resolve disputes, and detect unusual activity.

2.5 Technical & Device Data

When you access Cricex, we automatically collect certain technical information including your IP address, device type, browser version, operating system, and approximate geographic location. This data helps us secure your account, prevent unauthorised access, and optimise the platform for different devices.

2.6 Communications Data

If you contact our support team via live chat or email, we keep a record of those communications. This helps us resolve your query accurately and improve our support service over time.

Summary of Data Types

3. How We Use Your Data

Cricex uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your player account, process your deposits and withdrawals, and keep track of your betting history and account balance.
• Identity verification: To confirm your age and identity as part of our account security and fraud prevention procedures. This is especially important for withdrawal requests above certain thresholds.
• Customer support: To respond to your queries, resolve disputes, and investigate complaints effectively. Having a record of past communications allows us to provide consistent and accurate support.
• Platform improvement: Aggregated and anonymised data helps us understand how players use the platform, which sports and games are most popular, and where we can improve the user experience.
• Fraud detection & security: We analyse patterns in account activity, login behaviour, and transactions to identify suspicious activity and protect both you and the platform from fraud, money laundering, and abuse.
• Legal compliance: We may need to process and retain certain data to comply with legal obligations. This includes maintaining transaction records and cooperating with lawful requests from relevant authorities.
• Responsible gaming: Your activity data helps us identify patterns that may indicate a player is experiencing difficulties with gambling. This allows us to apply appropriate responsible gaming measures where necessary.
• Communications: To send you important account notifications such as deposit confirmations, withdrawal updates, security alerts, and updates to our policies. We do not send unsolicited marketing messages.

4. Legal Basis for Processing

Cricex processes your personal data on the following legal bases:

• Contractual necessity: Most of the data processing we carry out is necessary to provide the service you have signed up for. Without processing your registration data, transaction data, and betting activity, we simply cannot run your account.
• Legitimate interests: We process certain data — such as technical and device information — on the basis of our legitimate interest in keeping the platform secure and preventing fraud. We balance this against your privacy rights.
• Legal obligation: In some cases, we are required by applicable law to collect, retain, or disclose certain data. We process data on this basis only where a genuine legal obligation exists.
• Consent: Where we rely on your consent to process data — for example, for certain optional communications — you can withdraw that consent at any time by contacting our support team.

5. Sharing Your Data

Cricex does not sell, rent, or trade your personal data to third parties. However, there are limited circumstances in which we share your data with external parties:

5.1 Payment Processors

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or another supported payment channel in PKR, your transaction details are shared with the relevant payment processor to complete that transaction. These processors operate under their own privacy and security standards.

5.2 Identity Verification Services

If your account requires identity verification, we may share your submitted documents with a trusted third-party verification service. These services are contractually bound to handle your data securely and to use it only for the verification purpose we have engaged them for.

5.3 Technology Partners

Cricex works with technology partners who help us run the platform — including game providers, analytics services, and infrastructure providers. These partners may process limited data on our behalf and are required to maintain appropriate data protection standards.

5.4 Legal Authorities

We may disclose your personal data to law enforcement or other authorities if we are legally required to do so, or if disclosure is necessary to prevent serious harm, fraud, or illegal activity. In such cases, we will disclose only the minimum data necessary.

6. Cookies & Tracking Technologies

Cricex uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a breakdown of the types we use:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your basic preferences. You cannot opt out of essential cookies without losing access to the platform.
• Analytics cookies: We use anonymised analytics to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and does not identify you personally.
• Security cookies: Some cookies are used specifically to detect and prevent fraudulent logins and account takeover attempts. These are part of our standard security infrastructure.

You can manage or disable non-essential cookies through your browser settings at any time. Most major browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect how the platform performs on your device.

7. Data Retention

We retain your personal data for as long as your Cricex account is active and for a reasonable period thereafter. The specific retention periods depend on the type of data and the purpose for which it was collected:

• Account and registration data: Retained for the lifetime of your account and for a period after closure to allow for dispute resolution and legal compliance.
• Transaction records: Financial records including deposits, withdrawals, and betting history are retained in accordance with applicable financial record-keeping requirements.
• Support communications: Records of customer support interactions are kept to help us resolve future queries and improve our service quality.
• Technical data: Log files and device data are retained for a shorter period, typically to support security investigation and platform monitoring.

When data is no longer needed and there is no legal obligation to retain it, we securely delete or anonymise it so that it can no longer be linked back to you.

8. Your Rights

As a Cricex player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team with your request:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. Basic details such as your phone number or name can often be updated directly through your account settings.
• Right to deletion: You may request that we delete your personal data. We will fulfil this request where possible, subject to any legal obligations that require us to retain certain records.
• Right to restriction: In certain circumstances, you can ask us to restrict how we use your data while a dispute or request is being resolved.
• Right to withdraw consent: Where you have given consent for a specific type of data processing, you can withdraw that consent at any time by contacting support. Withdrawal does not affect anything we did before you withdrew consent.

9. Security Measures

Protecting your personal data is a priority for Cricex. We implement a range of technical and organisational measures to keep your information secure, including:

• Encryption of data in transit using HTTPS/TLS protocols across the entire platform.
• Encrypted storage of sensitive account information including passwords, which are never stored in plain text.
• Restricted internal access to personal data — only staff members who genuinely need access to perform their role are granted it.
• Regular monitoring of our systems for unusual activity, intrusion attempts, and potential vulnerabilities.
• Secure handling of payment data in compliance with the requirements of our payment processing partners.

While we do everything reasonable to protect your data, no system is completely immune to risk. If you have any reason to believe your account has been compromised — for example, if you notice unfamiliar login activity — please contact our support team immediately and change your password.

10. Children & Minors

Cricex is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account or provided personal information, we will immediately suspend that account and delete the associated data.

If you are a parent or guardian and believe that a minor has created a Cricex account using their own or your personal information, please contact our support team immediately so we can investigate and take appropriate action.

11. Updates to This Policy

Cricex may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes, the updated policy will be published on this page with a revised date.

For significant changes, we may also notify registered players directly — for example, through an in-platform notification. However, it is your responsibility to check this page periodically so that you stay informed about how your personal data is being handled.

Continued use of the Cricex platform after any policy update has been published constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way Cricex handles your personal data, our support team is available around the clock to assist you.

You can reach us through the live chat feature available on the platform at any time. For written enquiries, you are welcome to send us an email at:

Please include your registered username, the nature of your request, and any relevant details so that we can respond as efficiently as possible. You can also visit our FAQ page for answers to common questions about accounts, payments, and platform features.